MiCA Transparency Hub
This page sets out the risks of using SwissBorg and the disclosures required under MiCA for European users. Licensing and regulatory details for each SwissBorg entity are published on a dedicated page.
1. Risks
Trading and holding crypto-assets involves significant risk and may not be suitable for all users. Before you start, take the time to understand what can go wrong.
List of Risks
Main risks associated with transactions in crypto-assets, including market volatility, custody, technology, regulatory and counterparty risks.
2. Our licences
SwissBorg operates through regulated entities, each supervised by its own competent authority. See all our licences ↗ for regulator details, registration numbers, authorised services and registered offices for every SwissBorg operating entity.
3. MiCA disclosures
Documents and protections required by MiCA. These apply to SwissBorg services offered to European users.
Policies, procedures & disclosures
Every document the MiCA framework requires us to publish, organised by category and always dated.
Category | Document | Last Updated | |
|---|---|---|---|
Policy | Custody policySummary of the Custody and Administration and Funds Safeguarding Policy | May 12, 2026 | |
Policy | Complaints handling policyIf you have a complaint about our products, service, support, or anything else, learn how you can submit one. | Jul 29, 2026 | |
Policy | Best execution policyOur Best Execution Policy explains how we take all sufficient steps to obtain the best possible result when executing orders on behalf of our users | May 12, 2026 | |
Disclosure | List of RisksMain risks associated with transactions in crypto-assets that should be aware of before investing | Jul 09, 2026 | |
Disclosure | Conflicts of interestHow we identify, prevent, manage and disclose conflicts of interest — situations where our interests or our shareholders' could conflict with yours. | Jul 24, 2026 | |
Policy | Transfer Services PolicyHow we deliver crypto-asset transfer services under MiCA and the TFR: pre- and post-execution information, execution estimates and handling of rejections. | Jul 24, 2026 | |
Policy | Pricing Policy Transparent fees for deposits, withdrawals, and trades, with clear fee methodology and discounts through the Loyalty Rank Program. | Jul 22, 2026 | |
Whitepaper | BORG Whitepaper | Jun 19, 2026 |
Sustainability & ESG
Meeting MiCA’s sustainability mandate. We publish the adverse impacts on the climate and other environment-related adverse impacts of every listed asset supported on SwissBorg so you can invest with your values aligned.
Our dashboard covers consensus mechanism, energy intensity and carbon footprint - refreshed quarterly.
Complaints & reporting channels
Two separate routes. One for personal complaints about our service, one for reporting regulatory or ethical concerns.
File a Complaint
Unhappy with our service or a specific decision? A complaint form is available for download directly from the SwissBorg Support Center. Once submitted, you'll receive an acknowledgement within 5 business days and a final response within 35 business days, in line with our Complaints Handling Policy.
Secure Reporting Tool
For confidential reports of regulatory non-compliance, misconduct or other concerns. End-to-end encrypted, anonymous if you choose.
Read our Whistleblowing Policy →