We've identified a scam campaign specifically targeting SwissBorg users in France and Switzerland. Fraudsters are calling and emailing people and pretending to be SwissBorg advisers or agents of financial authorities such as FINMA or the AMF.
Whatever they say, and wherever you are, the rule is simple.
Neither SwissBorg, nor the authorities, will ever ask you to transfer, withdraw or "secure" your funds.
Your funds stay in your account as long as you don't transfer them yourself.Scammers need you to make the transfer yourself. If you don't, they can't take your crypto this way.
This article explains how the scam works, how to check whether a call or email really comes from us, and what to do if you've been contacted. We're sharing it because the best protection is a community that knows what to look out for.
Several of you spotted these calls and contacted our Support team before doing anything. That was exactly the right thing to do.
The Most Important Facts You Need to Know
- SwissBorg will never ask you, by any channel, to move, withdraw or "secure" your funds.
- A genuine SwissBorg call is always announced first by a notification in the app, showing the name of the team member who will call you. No notification? Hang up.
- Names, logos, email addresses and phone numbers can all be faked. The in-app notification and our "never" rules are the checks you can rely on most.
- Turn on Withdrawal Protection for your crypto in under a minute: Profile > Security > Withdrawal Protection.
- If in doubt, stop, open the SwissBorg app yourself and talk to us via the support function.
How the Scam Works
The caller says they're a SwissBorg adviser, or an agent from FINMA or the AMF. They tell you your account has been compromised and that you need to "secure" your funds by moving them to another wallet.
This is a scam. Don't transfer anything.
How to Recognise the Scammers
These fraudsters are well organised, so it helps to know their methods:
- They sound professional. They may know your name and contact details, and speak with confidence.
- The number on your screen can be faked. A caller ID that looks Swiss, official or familiar proves nothing.
- They send emails during the call. You might get an email while you're still on the phone, with a subject such as "En ligne avec un conseiller" or "Confirmation de mise en relation sécurisée". The logo and sender name can be copied, and the address can be made to look official, for example "support@swissborg" with no ".com", or an address that appears to come from FINMA.
- They create urgency. They push you to act straight away and may tell you not to talk to anyone about it.
These are all signals to stop and check with us via the in-app support system before doing anything.
What SwissBorg Will Never Do
We will never:
- Ask you to transfer, withdraw or "safeguard" your funds to any wallet or address
- Ask for your recovery phrase, PIN or any verification code
- Call you without notifying you in the app first
- Provide support through social media (X, Telegram, Instagram)
- Ask for remote access to your device or ask you to install a screen-sharing app
- Ask you to call a phone number to confirm or cancel a change to your account
Financial authorities such as FINMA and the AMF don't contact individuals to ask them to move their funds either.
How to Check a Genuine SwissBorg Call
Our team does sometimes call users. When we do, we use SwissBorg Call Authenticator: every genuine call is always preceded by an in-app notification and a push notification showing the name of the team member who will contact you.
So before you engage with any caller, check your app. No notification? Hang up.
Learn more about Call Authenticator
How to Check a Genuine SwissBorg Email
We only email you from these addresses:
- support@swissborg.com
- cyborg@swissborg.com
In Gmail, genuine SwissBorg emails show our logo and a blue verified tick next to "SwissBorg". Tap the tick and Gmail confirms that the sender owns swissborg.com. Other email apps may not show the tick, even on our genuine emails.
Even if an email looks genuine, one rule matters more than any address or logo.
An email that asks you to move funds, call a number, share codes or click to "secure" your account is not from us. If in doubt, open the SwissBorg app yourself and check with our support team FIRST.
Protect Your Funds in One Minute With Withdrawal Protection
Withdrawal Protection adds a time-lock to your crypto assets. You choose a delay of 1 to 90 days before any crypto withdrawal goes through. No one can bypass it. So even under pressure from a very convincing caller, your crypto assets can't leave your account straight away.
To turn it on: Profile > Security > Withdrawal Protection.
Read more about Withdrawal Protection
Been Contacted?
- Hang up, don't reply to the email and don't click any links.
- Contact us from the app (Support) or if you don’t have access to it, by email at support@swissborg.com.
- If you're in France, report the call or SMS to 33700 and report the AMF impersonation to AMF Epargne Info Service.
If you shared a code or password, change your password and review active sessions in the app. Contact our Support team immediately so we can help secure your account, and check the devices connected to your account.
Stay alert: fraudsters may call back from a different number.
Already Transferred Funds?
Contact us immediately. Then file a police report with the police, or for France, on the THESEE platform, and keep all the evidence you have.
Be wary of anyone who later offers to "recover" your funds, even if they say they're a lawyer, an investigator, the police or the AMF. This is often a second scam.
The AMF says it never contacts savers to recover funds and never asks them for money.
Frequently Asked Questions
Q: Is SwissBorg really calling me?
A: A SwissBorg call is always announced in advance by an in-app notification and a push notification with the caller's name. If you didn't get that notification, it isn't us. Share nothing and hang up.
Q: I'm on the phone with someone right now. What should I do?
A: Hang up and don't make any transfer. Neither SwissBorg nor FINMA nor the AMF will ever ask you to move your funds. Then contact us from the app. If you feel physically threatened, call the police: 17 in France, 117 in Switzerland, or 112 anywhere in Europe.
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Q: How did they get my details?
A: We take this very seriously and our security team is analysing the situation. Fraudsters often use data from third-party leaks. If we find that your data has been affected, we'll contact you directly. In the meantime, the safest rule stays the same: we will never ask you to transfer your funds.
Q: Someone has offered to help me recover my funds. Can I trust them?
A: Be very careful. Recovery offers are a common follow-up scam, even when the person says they're a lawyer, an investigator, the police or the AMF.
Q: How do I report a FINMA impersonation?
A: You can report it to FINMA at questions@finma.ch, and let our Support team know too.
We're Here to Help
Scams like this rely on pressure and speed.
The best response is always the same: stop, open the SwissBorg app yourself, and talk to us.
Our Support team is ready to help, and every report helps us protect the whole community.
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